ATTRIBUTES OF FOOD AND BEVERAGE SERVICE PERSONNEL

Professional and hygiene appearance

The appearance of a food and beverage personnel is the reflection of the hygiene standard and also the service quality of the establishment.

The following factors are the responsibility to take to practice by an individual

Ø  Males should be clean shaven.

Ø  Females must wear light make-up and no nail polish.

Ø  Hands should be always clean with well-trimmed nails.

Ø  The uniform must be always clean and neatly pressed.

Ø  No jewellery must be worn.

Ø  Shoes must be flat, plain and comfortable as comfort and safety are important than fashion.

Punctuality

Being not punctual at work shows that an individual does not have any interest at work and also has no respect for the management and the customers.

Attitude to customers

Staff should always approach customers in a good manner, and always be willing to anticipate the customer’s needs and wishes

Memory

An individual with good memory is an asset in the food and beverage service staff, as they will remember their customers and what they like. E.g. their favorite drinks and where they like to seat (Lillicrap, Cousins, 2010:28-29).

Personality

Being an even tempered individual who is friendly, tactful, courteous and good humored make the best team players.

Honesty and loyalty

Food and beverage personnel should at first be loyal to the company and secondly to the customers. Being honest will not only build trust on management and staff, but from the customers also.

Knowledge of food and drinks

It is important for the service staff to know all the items on the menu and also on the wine list so as to advice and suggest to their customers. They also should know how to serve each dish on the menu, its accompaniments, the correct cover and also the preparation method and the plaiting styles of the dish. Serving beverages at the appropriate temperatures it is also crucial.www.binxiengel.blogspot.com/2012/.

REFERENCES

Lillicrap, D. & Cousins, J. (8^th eds) (2010) Food and Beverage Service. British library: Dynamic learning.

http://www.binxiengel.blogspot.com/2012/ [accessed date: 2 March].